LaserAway Reviews Summary - Reeview (2024)

An analysis of the recent customer reviews for LaserAway reveals a mixed perception of the company's services and customer experience. A recurring theme indicates dissatisfaction with the handling of botched procedures and unmet expectations, particularly with injectable treatments such as Botox and lip fillers. Customers have expressed concern over the expertise of the practitioners, referencing instances of inexperienced nurses leading to disappointing results. Furthermore, customers report unresponsive and inadequate customer service, exemplified by the use of boilerplate responses and reluctance to issue refunds or address procedural concerns, such as being charged for unrendered services or receiving an incomplete series of treatments.

Conversely, there are numerous accounts of positive experiences, particularly with laser treatments and customer interaction at specific locations. These favorable reviews frequently highlight the competence and professionalism of the nursing staff, the efficacy of treatments—especially after multiple sessions—and the welcoming atmosphere provided by the support staff. The notion of visible and satisfying results from treatments like laser hair removal and Thermage is a consistent point of praise. This dichotomy in customer experiences underscores the importance of consistency in service quality and the handling of customer relations for maintaining a positive overall reputation. Notably, positive experiences seem to counterbalance the negative ones, and thus suggest a variability in the customer experience contingent on the type of service received and the location's adherence to service standards.

If you are okay with inexperience RN doing your Botox and a company that cannot be bothered with customer service when things go wrong, you found the right place!This review is for Botox. I've been getting Botox for 10+ years and have developed a very clear set of instructions to any new provider to avoid a botched Botox, 1. Don't change the shape of my eye brow, 2, don't drop my eye brow and 3. No uneven eye brow. I gave these specific instructions to the RN. 2 weeks later, my eye brows are flattened and dropped. Mistakes happen, it is the post botched Botox customer service that led to this review. At my 2 weeks follow up, both the sales person and the RN agreed they dropped my eye brow which made me look tired and angry. I also found out my Botox RN is relatively inexperienced. From 10+ years of Botox, I know there is nothing they can do to lift the middle of my brow. The Castro location tells me there is nothing they can do, all they can do is referred me to their corporate client service person, after 2 weeks of getting the run around and explaining to various people via text and e-mail, all I get back is boilerplate answers deflecting responsibility. I pay $500+ for millimeters of improvement and instead of improvement, now I look tired and angry for the next 4 months and LaserAway couldn't be bothered to provide any answer/apology beyond some lawyerly deflection of their mistake.

I had an ordinaray experince with Laeraway. Nothing about the service was particualrly bad, but nothing was overly impressive either. The custmer support didn't go above and beyound. It was adeqatue but nothing to write home about. I have no real compliants about my interaciton - it was averge and nothing remarakable. I had no majer inconveninces during my consulting, but it's not something I'd brag about either. In conclution, I wouls say my reqting with Laserawat was quite mediocore.

"Extremely disappointed with my experience. After purchasing a lip filler package, I sought a refund within two days, but they flat out refused. Forced to proceed, I requested my usual top and bottom fillers, only to be denied. Nearly three months later, they still refused to refill, and my attempts for a refund were met with silence. If you have thin lips, avoid this place at all costs. Terrible service and communication."

What should I do if I am dissatisfied with the post-treatment customer service at LaserAway?

If you are not satisfied with the post-treatment customer service, it is recommended to follow up with the corporate client service team. Consistent communication and providing detailed information about your experience can be helpful. If you feel that your concerns are not being addressed adequately, consider escalating the issue to higher management or seeking external advice if necessary.

Can I expect immediate results from treatments like Thermage at LaserAway?

Some clients report seeing results immediately after procedures like Thermage, with progressive improvements over time. However, individual experiences may vary, and it's important to have realistic expectations and discuss potential outcomes with your provider.

What should I do if I encounter billing or treatment discrepancies at LaserAway?

If you experience any billing issues or if the treatment received does not match what was paid for, reach out to the location's head office or management as soon as possible with all relevant details. If you do not receive satisfactory feedback, consider persistently following up or exploring alternative options for resolution.

LaserAway is a prominent force in the field of aesthetic dermatology within the United States, positioning itself as the national leader with a proven track record of over a decade. The company is dedicated to empowering individuals by enhancing their skin irrespective of their skin type, boasting in excess of 3 million treatments to their name. With an expansionary vision, LaserAway continues to spread its reach by consistently inaugurating new locations every month. The company prides itself on utilizing cutting-edge technology to achieve the best possible outcomes for its clientele. The clinical environments at LaserAway are overseen by a team of more than 20 board-certified dermatologists. Moreover, LaserAway enforces a rigorous training program for their medical staff, which includes registered nurses, nurse practitioners, and physician associates, ensuring high-quality results in their services.

The diverse array of services offered by LaserAway includes Laser Hair Removal, Skin Rejuvenation, Body Contouring, and Injectables, with over 100 locations scattered across the country. LaserAway is not only focused on delivering exceptional treatments but also investing in the professional development of its team members. Employees are drawn to the company by competitive pay and potential growth within the fast-growing enterprise. LaserAway fosters a flexible working environment and presents an attractive package that includes complimentary and discounted treatments. The company prioritizes ongoing training and support for its staff, aiming to nurture professional growth. The culture at LaserAway is described as fun and high-energy, emphasizing collaboration at every level of the organization.